At Emerald Waterways, our people are central to what makes our luxury river cruises special. From our caring reservationists to our expert cruise directors, we work with the very best in the business to make sure our holidays meet your expectations — providing the award-winning customer service our guests have come to expect from us.

Wherever you choose to travel with Emerald Waterways, you can be sure every detail of your break has been carefully considered by our experienced and knowledgeable team. We take pride in every aspect of our luxury river cruises, right down to those little extras, and our dedicated team are integral to ensuring you receive the very finest service as you cruise the world’s waters on-board our luxury Star-Ship fleet.

To introduce you to the passionate people who make your river cruise unforgettable, we’re launching a new Q&A series where we’ll be chatting to just a handful of the unsung heroes of Emerald Waterways. This is your chance to find out more about the people who work behind the scenes to create our wonderful travel experiences, just for you.

Today, we chat to graphic designer, Rebecca Roche, about her work at Emerald Waterways, and find out more about some of the incredible experiences you can look forward to as an Emerald Waterways guest.

Hi Rebecca, thanks for taking part in the first instalment of the Discover Emerald Waterways staff Q&A. Firstly, can you tell us how long you’ve worked for Emerald Waterways and give us some background on your career so far within the company?

I have worked for Emerald Waterways for three years this July. I began working for the company on both Emerald Waterways and Scenic, the sister brand, and then worked predominantly on Emerald Waterways for about a year. During this time, I developed my knowledge and understanding of the brand to a high level and thoroughly enjoyed the challenge of each design project I faced.

Could you tell us what first attracted you to Emerald Waterways?

I’ve always wanted to work for an international brand and with river cruising becoming increasingly popular, I found it the perfect opportunity to broaden my horizons and embark on that next step in my career. When the opportunity came up, it was one that I simply couldn’t miss.

What does a typical day in the Emerald Waterways office look like? And, what do you enjoy most about your current position?

A typical day would consist of working on a direct mail piece for our latest campaign, or picking up an email project working alongside the digital team. Towards the beginning of the week, press advertisements are the focus, as we must have them sent over to our media buyers for the following weekend of press adverts — whether that be for newspapers or magazines. I really enjoy working on the direct mails, as they allow for more creative input. It’s also an enjoyable challenge to get across the message of the brand to our customers in a creative way.

Of all the incredible river cruise itineraries available through Emerald Waterways, which would you say is your favourite and why?

My favourite Emerald Waterways itinerary is the Secrets of the Douro. I love the idea of travelling through the great valleys of the Douro region and taking in the fantastic views that are on offer. The opportunity to take part in an EmeraldACTIVE guided canoeing experience in the Cao Valley is an unforgettable experience.

Do you have a favourite Emerald Waterways Star-Ship? And what do you think is the best feature found on-board the fleet of ships?

My favourite EW Star-Ship is the Emerald Liberté built for the 2017 season, sailing our Sensations of Southern France itinerary from Lyon to Avignon. The Sun Deck is the perfect place to relax and enjoy the warmer climate of Southern France and the charming views of the wine regions. I think the best feature is definitely the pool, giving you the opportunity to relax after a busy day exploring, or even have an energising start to the day with an early morning dip.

We’d like to thank Rebecca for taking part in this Q&A, and hope you’ve enjoyed finding out a little more about what goes on behind the scenes here at Emerald Waterways. If you’d like to find out more about our luxury river cruises, visit the homepage or call us today on 0808 159 8422 and our friendly team will be happy to help you.  


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