Booking Assurance

From the moment you book your holiday with Emerald Cruises, we want you to feel the benefit of our award-winning service and exceptional EmeraldVALUE. That’s why we’ve created our Book with Confidence Assurance to give you complete peace of mind when booking your next getaway with us.

Our Flexible Booking Policy

With our Flexible Booking Policy, you can defer your travel plans and transfer to an alternative departure date or itinerary up to 60 days prior to your cruise commencing* with no Emerald Cruises fees (third party fees may apply). This policy is available for new 2021 and 2022 bookings across our collection of European and Southeast Asia river cruises.

Free Deposit Protection Plan

Available for a limited-time our free Deposit Protection Plan offers additional peace of mind, and is available across our European and Southeast Asia collection of river cruises.^

ABTA, ATOL and IATA Accredited

Emerald Cruises are fully accredited by ATOL, ABTA and IATA, and are proud to have recently received recognition from Which? as a Recommended River Cruise Provider, confirming our commitment to excellence.

In addition, this year we were delighted to gain a Feefo Platinum Trusted Service Award, one of Feefo’s most coveted awards, and presented only to brands that go above and beyond to deliver outstanding customer service.

Rest assured, you are in safe hands when booking your next adventure with Emerald Cruises.

Enjoy exceptional EmeraldVALUE

No two ways about it, our holidays are great value for money, and always will be. From affordable deluxe suites and fully-inclusive meals, to a generous list of EmeraldPLUS activities and excursions, all your needs are catered for, and you’ll be amazed at what’s included.

Since the arrival of our first Star-Ship on the rivers of Europe in 2014, to the launch of Emerald Yacht Cruises and our brand-new super yacht, Emerald Azzurra in 2021, value for money has been at the heart of our cruises.

Flights, transfers, gratuities and port charges; we think of everything to bring you the very best value for money.

Here’s a look at what you can expect on an Emerald Waterways river cruise:

Return flights – from a choice of up to 15 UK regional airports
All airport transfers
All on-board meals
Complimentary wine, beer and soft drinks – to accompany lunch and dinner
Daily excursions, events and experiences – including EmeraldPLUS and EmeraldACTIVE
Knowledgeable local guides – to bring every destination to life
Complimentary on-board wi-fi
All tips and gratuities
All airport taxes and port charges

The EmeraldEXPERIENCE

There’s nothing quite like an Emerald Cruises holiday. Innovative ships and luxurious yachts, generous inclusions and meticulously-planned itineraries showcasing the very best of Europe make our journeys truly exceptional. It’s no wonder we’ve been named Best River Cruise Line for Value in Cruise Critic’s Editors’ Picks five years running.

See all our awards

The assurance of a global brand presence

While our offices are based in the UK, we are part of a global group that is committed to maintaining outstanding levels of service, wherever and whenever you travel with us. From our inspiring excursions to our exemplary beverages and cuisine, we partner with businesses and suppliers across the world to bring you the very finest in European cruising, so you can rest assured that your holiday is safe and you’re travelling with the best.

What’s more, we’re accredited by ABTA, ATOL and IATA, meaning your money’s in safe hands when you choose to book with us. These trusted industry bodies govern our service to ensure we provide the quality and value we promise.

Terms and conditions: * Flexible Booking Policy is available on 2021 & 2022 European and Southeast Asia river cruises for new bookings made from 01 November 2020. Emerald Cruises is including a flexible booking policy which allows guests to defer travel and transfer to an alternate departure or itinerary up to 60 days prior to travel, with no Scenic Group fee’s (3rd party fees may apply). Please note, final payment due date will remain as per standard booking conditions, however this flexible policy allows changes to be made up to 60 days prior to travel. Flexible Booking Policy is not available on our Russia or Egypt cruises.

^Free Deposit Protection Plan is available on 2021 & 2022 European and Southeast Asia river cruises for new bookings made from 01 November 2020. This offer applies to new bookings only as is not applicable for re-bookings made with a Future Travel Credit voucher. Free Deposit Protection Plan is not available on our Russia or Egypt Cruises.

Book With Confidence

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