Welcome to the club

The EmeraldEXPLORER loyalty club entitles you to exclusive benefits, savings on future cruises, advance notice of new itineraries, and much more

Earn points and save money

At Emerald Waterways, we’re extremely proud of our continuous commitment to providing the best river cruises in Europe, Southeast Asia and beyond. And, as we continue to grow within the world of river cruising, we’re delighted to have had many returning guests, fascinated by the wonderful travel opportunities we provide and eager to embark on another journey. With this in mind, our Emerald Waterways loyalty scheme, EmeraldEXPLORER, has been created to reward you for your loyalty and how you build up your points couldn’t be simpler. 

Upon returning from your first river cruise, you will automatically become a member of our EmeraldEXPLORER loyalty club, entitling you to exclusive benefits, including savings on future cruises, advance notice of new itineraries, and much more. Our structure is not only designed to recognise your time spent with us, but how much you spend. So, the higher the category of your suite, the more points you’ll receive per day. And, for every subsequent cruise you take with us, you will earn EmeraldEXPLORER points. 

Loyalty tiers at a glance

  EmeraldEXPLORER Silver EmeraldEXPLORER Gold EmeraldEXPLORER Diamond EmeraldEXPLORER Platinum
EmeraldEXPLORER points to qualify 1–4,999 5,000–9,999 10,000+ 25,000+
Welcome home voucher – an additional discount off your next cruise £100 per person £150 per person £200 per person £200 per person
Refer a friend scheme £100 per booking discount for both referrer & friend £100 per booking discount for both referrer & friend £100 per booking discount for both referrer & friend £100 per booking discount for both referrer & friend
Complimentary luggage with each trip
(for 2019 departures)
EmeraldEXPLORER Silver rucksack EmeraldEXPLORER Gold rucksack or satchel EmeraldEXPLORER Diamond Rucksack, satchel or sports bag EmeraldEXPLORER Platinum rucksack, satchel, sports bag or cabin case
Exclusive member-only savings and offers
Exclusive advance notice of brochure launches
Exclusive EmeraldEXPLORER magazine
Exclusive initations to events

Loyalty categories

  • EmeraldEXPLORER Silver
    Upon returning home from your first Emerald Waterways river cruise, you’ll automatically become a Silver member. This means you’ll receive a complimentary EmeraldEXPLORER silver rucksack before every future departure, until you collect enough points to move up to the next level. As well as this, a £100 per person Welcome Home Voucher will be sure to ease those holiday blues. We’ll send you exclusive member-only savings and offers, advance notice of brochure releases, every edition of our exclusive EmeraldEXPLORER magazine and invitations to our events. Not forgetting, if you can’t wait to tell your friends about your Emerald Waterways experience, our Refer a Friend scheme will reward you if they decide to book too. To move up to our Gold membership, all you have to do is collect 5,000 EmeraldEXPLORER points.
  • EmeraldEXPLORER Gold
    Upon returning home from your Emerald Waterways river cruise, Gold members will receive a complimentary EmeraldEXPLORER gold rucksack or before every future departure, until you collect enough points to move up to the next level. As well as this, a £150 per person Welcome Home Voucher will be sure to ease those holiday blues. We’ll send you exclusive member-only savings and offers, advance notice of brochure releases, every edition of our exclusive EmeraldEXPLORER magazine and invitations to our events. Not forgetting, if you can’t wait to tell your friends about your Emerald Waterways experience, our Refer a Friend scheme will reward you if they decide to book too. To move up to our Diamond membership, all you have to do is collect 10,000 EmeraldEXPLORER points.
  • EmeraldEXPLORER Diamond
    Upon returning from your cruise, Diamond members receive a complimentary EmeraldEXPLORER diamond backpack or satchel before every future departure. Your Welcome Home Voucher will increase to $250 per person and is mailed to your home in a lovely Welcome Home package guaranteed to help ease those holiday blues. You will continue to receive your member-only savings and offers, advance notice of brochure releases, every edition of our exclusive EmeraldEXPLORER magazine and invitations to our events as a Diamond status member. Send your friends a Refer a Friend voucher for $100 per person and receive another $100 per person savings on your next cruise when they book. It's great to have your friends onboard. Make sure you reserve your space in our Spa! After collecting 25,000 EmeraldEXPLORER points, you will move to the top tier, Platinum.
  • EmeraldEXPLORER Platinum
    Congratulations! You have earned 25,000 points. Platinum members receive a complimentary EmeraldEXPLORER platinum backpack, satchel, sports bag or passport case before every future departure. Plus you will receive a Welcome Home Voucher increase to $300 per person mailed to your home when you return from your cruise. And of course, you will continue receiving your member-only savings and offers, advance notice of brochure releases, every edition of our exclusive EmeraldEXPLORER magazine and invitations to our events. You know better than anyone that a cruise with Emerald Waterways is the way to go. Send your friends a Refer a Friend voucher for $100 per person and receive another $100 per person savings on your next cruise when they book. Don't forget to let us know so we can reserve your suite next to your friends!
Earning your points
Cabin Daily Points
Stateroom (D, E, F & ES)
Riviera Deck
140
Panorama Balcony Suite (B, C & R)
Vista Deck
150
Panorama Balcony (A & P)
Horizon Deck
160
Grand Balcony Suite (S)
Horizon Deck
190
Owner's One-Bedroom Suite & Riverview Suite (SA & RA)
Horizon Deck
190

Southeast Asia

Emerald Harmony
(Cabin)
Daily Points
Stateroom (D)
Riviera Deck
100
Panorama Balcony Suite (B)
Vista Deck
150
Panorama Balcony Suite (A)
Horizon Deck
120
Panorama Balcony Suite (AP)
Pool Deck
130
Grand Balcony Suite (S)
Pool Deck
150
Owner's Suite (SA)
Pool Deck
150
Swedagon Pagoda, Myanmar lit up at night
Mekong Navigator
(Cabin)
Irrawaddy Explorer
(Cabin)
Daily Points
Superior Suite
Jasmine Deck

Vista Suite
Lotus Deck
Maugham Suite
Mandalay Deck
100
Signature Suite
Orchid Deck
Orwell Suite
Upper Deck
110
Prestige Suite
Orchid Deck
Kipling Suite
Upper Deck
120
Grande Suite
Orchid Deck
Mandalay Suite
Upper Deck
150

Russia

Cabin Daily Points
Comfort & Deluxe Suite 100

Dalmatian Coast

The beautiful landscape of Dubrovnik
Cabin Daily Points
Category C 140
Category B 150
Category A 160

Egypt & Jordan

Pyramids with Camel
Cabin Daily Points
Categories ES, D & C
Restaurant & Lounge Decks
140
Category B
Middle Deck
150
Category A
Upper Deck
160
*Please note, EmeraldEXPLORER tiered points are allocated for the days spent on the cruise only. Guests on pre/post city stays and touring days will be rewarded with 100 points per touring day. For full terms and conditions, please click here.