Frequently asked questions

To keep things simple, we’ve sorted our FAQs into five categories. Use the links below to access our FAQs and get help with your query.

Hassle shouldn’t play a part in your holiday. That’s why we do all we can to make sure every step of your journey is smooth and simple – so you needn’t worry about a thing.
Here on our FAQs page, you’ll get the answers you’re looking for to plan, prepare and pack for your river cruise. We’ve answered common questions we get asked by our guests on a variety of topics, so you can quickly get the help and information you need and look forward to an unforgettable trip. 

10 Most Commonly Asked Questions

From what’s included in the price of an Emerald Waterways river cruise to what to pack, here you’ll find answers to the 10 most common questions we’re asked by our guests. Chances are, the help and information you need is right here.

Prior to Travel

Know before you go with our handy prior to leaving FAQs. Whether you want to find out what our standard baggage allowance is, need help with your final documents or have a question about accessibility; you might find the answer here.

On-Board

It’s always best to get answers to those niggling queries before you travel, so our ‘during your cruise’ FAQs can help you plan and prepare for a comfortable getaway. From Wi-Fi access to information on facilities, we’ve covered everything you need to know about life on-board our luxury Star-Ships.

Accommodation

Helpful before or after booking, our accommodation FAQs cover suite-specific information, including the different cabin options and guidance on what’s included in your room. Coat hangers? Plug sockets? Hairdryer? All the information you need is right here.

Currency & Travel

We want to make sure your river cruise runs smoothly on and off the ship, so our currency and travel FAQs provide useful information on things such as local currencies, transfers and baggage policies. 

Can't find what you're looking for?

Can’t find what you’re looking for? You’ll discover lots of extra information on our EmeraldEXPERIENCE page, which covers everything from suites and transfer options to excursions, gratuities and dining. You can also learn more about the Star-Ship you’ll be travelling on in the Our Ships section, including deck plans, images and a virtual tour.

For more help and advice about your next river cruise, get in touch with the Emerald Waterways team today. You can do so by calling 0808 231 1471 or via the contact us page.

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