Frequently Asked Questions - Accomodation

See below for our list of most frequently asked questions

Accomodation
Q. Are bathrobes and slippers provided in all cabins?
A.

Bathrobes and slippers are provided in all staterooms and suites across the Emerald Waterways fleet.

Q. Are irons and ironing boards provided in the cabin?
A.

No, but all our ships offer a comprehensive laundry service. Full details will be provided in your cabin.

Q. Are mini bars provided in the cabins?
A.

A complimentary mini bar is provided in the Owner’s One-Bedroom Suites and Riverview Suites on-board all the ships of the Emerald Waterways fleet. These mini bars are restocked daily with wine, beer and soft drinks.


The Grand Balcony Suites also benefit from in-suite mini bars, but these are available at the expense of the guests..


The Balcony Suites and Staterooms all boast a mini fridge, but these are not stocked by Emerald Waterways..

Q. Are phones available in the room?
A.

Yes, phones are available in the rooms. Additional charges apply to external calls; these rates are displayed in your cabin.

Q. Are the cabins air conditioned?
A.

Individual climate control systems are available in all cabins, suites and staterooms, helping you adjust the temperature to your preferred level. If you have any trouble operating the climate control systems, our dedicated crew are on hand to offer assistance.

Q. Are there different cabin categories and prices?
A.

Yes, there are various suites and stateroom options dependent on the ship you'll be travelling on. Information on this is available at the time booking, on the our ships page, or in your Emerald Waterways brochure.


Q. Are toiliteries included in my cabin?
A.

We stock a wide range of complimentary toilitieres in your cabin including shampoo, conditioner, moisturiser, shower gel, soap, body lotion, ear plugs, cotton wool, a shower cap and even a mini sewing kit.

Q. Are twin rooms available?
A.

Twin rooms are available in all Suite and Stateroom classes, with the exception of the Single Stateroom.

Q. Does my cabin include a hairdryer
A.

Yes, all our cabins include a hairdryer.

Q. Is there a safe in my room?
A.

Yes. All cabins come with a secure safe for your valuables.

Q. What voltage and plug sockets are present in the cabins
A.

European plug sockets providing a voltage of 220V are provided throughout all Emerald Waterways cabins. A European power plug adaptor will be required to use small appliances such as electric shavers, clocks, mobile phone chargers etc.

We do not provide the required adaptors, so any electrical equipment brought on-board the ships will need the requisite adaptor.

Q. Will there be coat hangers in my cabin?
A.

Yes, coat hangers are included in wardrobes.

If your question has not been fully answered, please get in touch via our Contact Us form.