Frequently Asked Questions - On-board

See below for our list of most frequently asked questions

On-board
Q. Are additional tours available throughout the river cruise?
A.

In addition to your included excursions, EmeraldPLUS and EmeraldACTIVE experiences and activities, we offer a selection of DiscoverMORE optional excursions which are bookable on-board or through our reservations team. As of 2018, we've added new activities — read more about them here:

 

Q. Are any on-board salon and spa services available?
A.

Each of the Emerald Waterways Star-Ships features a hairdresser and well-appointed wellness area – helping you pamper yourself whilst cruising the beautiful waterways of Europe and Asia. 

Q. Are drinks packages available on board?
A. A selection of drinks packages is available on board, our most popular being our Premium Drinks Package. Please contact us for more details. 
Q. Are elevators present on the ship?
A.

Elevators are present on each of the Emerald Waterways Star-Ships – servicing three of the four decks. Only the top deck, the Sun Deck, is not serviced by an elevator. Access to the Sun Deck is restricted to stairs.

Q. Are laundry facilities provided on the ships?
A.

Guests staying in the Owner’s One-bedroom Suite and Riverview Suite can have four pieces of clothing laundered, free of charge, per day. And guests staying in the Grand Balcony Suites are permitted two complimentary laundry items per day.


For guests in all other suites and cabins, laundry services are available on river cruise ships at an additional charge. There is no dry cleaning on river cruise ships.

Q. Are tables for two available?
A.

Yes, tables for two are available on board but they cannot be reserved so we will not be able to guarantee that you will get your preferred table size every time you dine.

Q. Do I need to reserve my seat to watch a film in the cinema?
A.

No, but the cinema can fill up quickly and operates on a first come, first serve basis — so it is best to head down early.

Q. Do we sail at night?
A. We do sail at night, but the exact amount of sailing that we will be doing depends on your itinerary.
Q. Do you cater for vegans on board?
A. While we do not offer a separate vegan menu, all of our vegetarian dishes are clearly marked and there will be a vegetarian option available with every meal.

We do offer all of our guests the opportunity to make dietary requests at the time of booking. These are then reviewed and special arrangements can be made. Personalised menus are also available.

Certified vegan wines are also available on board each of our cruises, one white and one red. If you would like, then you can request something special at the time of booking so that it can be sourced for you before your cruise.
 
Q. How do I request the use of one of the complimentary bicycles?
A.

No, but the cinema can fill up quickly and operates on a first come, first serve basis — so it is best to head down early.

Q. Is it possible to visit the wheelhouse on my ship?
A.

The wheelhouse is open for all guests to visit during a cruise itinerary. If you have a particular interest in river navigation, the wheelhouse can provide a wonderful insight into the role of the captain and the intricacies of working through locks.

Q. Is smoking permitted on-board the ship?
A.

Smoking is not permitted in the cabins or any indoor parts of any of the ships in the Emerald Waterways fleet.


There are areas on the ships’ external decks where smoking is permitted.

Q. Is there an on-board fitness room?
A.

Each of the Emerald Waterways ships boasts an on-board fitness room, with high-quality equipment and gym apparatus.

Q. Is there an on-board shop?
A.

Our Star-Ships do not include on-board shops, however small emergency toiletry items such as toothpaste and deodorant may be purchased from the ship’s reception.


Furthermore, each ship also stocks a small selection of gifts and souvenirs.

Q. Is Wi-Fi provided on-board the ship?
A.

Complimentary Wi-Fi is available on-board all the Emerald Waterways ships throughout the public spaces, cabins and suites.


Please note: Wi-Fi connection strength and speed may change as the vessel moves.

Q. What are the on-board Dining times?
A.

Typical timings:

 

  • Breakfast: 0700 - 0900
  • Lunch: 1200 – 1400
  • Dinner: 1900 - 2100

Full timings are provided in the daily programme.

Q. What are the seating arrangements in Reflections Restaurant?
A.

Reflections Restaurant features unreserved seating for breakfast, lunch and dinner. Simply arrive at the designated dining times and you will be seated at the available table of your choosing.


For more information on dining on-board, visit this page.

Q. What are the Sun Deck opening times?
A.

The Sun Deck is open from 0800 through to late evening.


Please note: Sun Deck operation hours may be limited when travelling under low bridges, for safety purposes, or due to other local authority restrictions.

Q. What is the language on the Star-Ships?
A.

The language on-board is English. All staff, crew and tour guides speak English and all announcements and lectures will be made in English.

Q. When can I use the pool?
A.

The on-board pool is open from 06:00 until 18:00 every day. On selected evenings, the pool area is transformed into our evening cinema. Please note: the Emerald Radiance, sailing on the Douro River, has a Serenity Pool on the Sun Deck, and therefore does not have a cinema or Riverview Lounge.

Q. Where can I help myself to complimentary hot drinks?
A.

You will find tea and coffee machines located in the Horizon Bar and Lounge. A selection of speciality teas and coffees are available throughout the day and night.

Q. Will the ships dining venues cater for special dietary requirements?
A.

Emerald Waterways endeavour to cater for all dietary requirements and requests. We ask that you inform us of any requirements or requests at the time of booking. This will give us chance to meet your requirements.

Q. Will there be a Cruise Director on my cruise?
A.

Yes, an experienced Cruise Director accompanies every journey. The Cruise Director is responsible for ensuring the entire river cruise runs smoothly.


Meet our team of Cruise Directors here.

If your question has not been fully answered, please get in touch via our Contact Us form.