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Meet The Team

Meet The Team

Our Manchester-based cruise experts name their favourite Star-Ship features and destinations.

As one of the world's most innovative river cruise lines, Emerald Waterways is at the forefront of the fastest growing sector of the British holiday market. However, what use is innovation without good people to answer any questions that you have?

For the guys in the call centre in our Manchester HQ product knowledge is key. Almost all the team have experienced an Emerald Waterways cruise first hand and some have become so popular with our returning quests, we wanted to put some faces to voices. We asked each member three questions.

Why do you like working for Emerald Waterways?
Every day is different, I love hearing from guests about where they are going.

What do you love about our ships?
The Horizon bar and lounge. It has a relaxed atmosphere where you can have a glass of wine and watch the world go by.

What is your favourite destination and why?
Vienna. There are so many beautiful buildings. I love how everything is close and it is easy to get around. Most of all, I like the Spanish Riding School - this was a highlight of my trip. I found the elegance of the riders, the horses and the history fascinating.

                 Victoria Wallman - Training Manager

 

Why do you like working for Emerald Waterways?
It gives me a sense of satisfaction speaking to guests who are looking forward to their first trip with Emerald Waterways and listening to how excited they are.

What do you love about our ships?
Reflection's restaurant. The staff's ability to build a rapport is unique and the food is fantastic.

What is your favourite destination and why?
I particularly like Melk. Standing at the top of the abbey looking over the quaint town in the sunshine was breathtaking.


                                                                                                                                                                                                      Mark Johnson - Reservations

Why do you like working for Emerald Waterways?
I'm proud to be part of a new and forward-thinking company that is dedicated to setting groundbreaking innovative standards.

What do you love about our ships?
I think the pool area is a fantastic idea - it is a quiet haven if you want to just kick back and relax.

What is your favourite destination and why?
I was taken aback by the scenery from the village of Durenstein and the stunning views over the Danube.

                   Darren Fricker - Customer Service

   Meet our Brand Manager, David here >

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