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News > January 2017 > See What Our Customers Have to Say!

See What Our Customers Have to Say!

At Emerald Waterways, we invest a great deal of time and effort into making sure our award-winning river cruises offer unforgettable experiences for all our customers — crafting inspirational itineraries designed to exceed all expectations. And it’s for this reason that we’re always looking to hear feedback from our river cruise guests, so that we can continue to improve and enhance the river cruise experience for you.

Although we receive most of our reviews and testimonials online and over the phone, many of our customers like to offer their feedback in our guest books, which can be found on-board every Star-Ship in the Emerald Waterways fleet. While this is extremely helpful for the Emerald Waterways team, helping us refine and improve our service, other guests aren’t privy to this information — a shame, given the insight they can afford those looking to book an Emerald Waterways river cruise for the first time.

So, to shed light on some of the lovely feedback left by our previous river cruise guests, we’ve delved into the pages of a few of our guest books to find out what our customers have to say about their experiences on-board an Emerald Waterways Star-Ship.

Emerald Dawn

Launched on the waters of the Danube, Rhine and Main in 2015, the Emerald Dawn is designed to the same exceptional specification as her sister vessels, Sky, Star, Sun and Destiny — providing stylish and comfortable passage on these three great rivers. Find out what some of our guests had to say about their experience on-board Emerald Dawn below.

“Staff, food, wine, service, cleanliness — PERFECT!” — Lynn and Robin, Australia

“What a wonder trip! A big thank you to you all for making this a trip of a lifetime.” — Mr and Mrs Coen, Vancouver, Canada

emerald customers

“The Danube cruise last year was great, and this year on the Rhine proved another first-class experience. Many thanks to all the crew.” — Marian and Cyril Teed

“Thank you for such a wonderful trip — our first river cruise and now we must go again! Hats off and special thanks to Simona, who made our journey that extra special.” — Anne and Clive Warsford, Brighton, England

“First trip for us on the Emerald Dawn and plan to do it again. Nice friendly staff and new friends too.” — Mr and Mrs Thwaites

“Amazingly good.” — David Arrowsmith, San Francisco, USA

“The welcome was warm, the ship was elegant, and the company of guests and staff was very enjoyable.” — Mr and Mrs Evans, Wales

“Thank you so much for all your attention, and for taking such great care of all of us during our stay. You have made my time away from it all so completely care-free.” — Coleen Brown, Northern Ireland

“My first time out of Australia and first time cruising — what a great choice to go Emerald. Thank you so much for making my dream holiday come true. It has been all I could wish for and more. Will definitely recommend to all our friends.” — Sandra and Ron Potter, Australia

“Our first river cruise and we have thoroughly enjoyed the experience. Thank you to Karla and all the wonderful staff for your attention to detail and great organisation on-board and onshore. The food was also wonderful!” — Mr and Mrs Camden, Perth, Australia

“This was a first Emerald Waterways cruise for us, and I must say that we weren’t disappointed. From the first moment on-board, when Karla greeted us, we knew we were in for a treat. Karla and the rest of the crew made us feel welcome and cared for our every need. High water didn’t hamper our enjoyment of this beautiful part of the world. Thank you Emerald Dawn staff for the unforgettable Splendours of Europe tour.” — Mr and Mrs Briske, Surrey, Canada

“Thanks for a great river cruise, especially catering for the slower walkers. Amazing service by all the staff.” — Joy and Malcolm Cockshells

emerald waterways review

Emerald Sun

Like her sister ship, Emerald Dawn, the Emerald Sun offers unprecedented levels of luxury, style and refinement on the rivers of the Danube, Rhine and Main. Discover what our guests had to say about their time spent on-board this majestic river cruise ship.

“Our first taste of river cruising — it won’t be our last. Superb.” — Gill and Graham Cressey

“We had an amazing time! Wonderful ship and the staff were A+. Thanks for a great week — until next time!” — Michael and Shannon Pickers

“Lovely places, superb organisation, but most of all a happy crew with great morale. Thank you — we’ll be back!” — Peter and Isa Adams, UK

“We enjoyed every minute — excellent service and wonderful staff. Thank you so much for inviting me to sing at the crew show. We will always remember the kindness you showed us and the splendour of the ship.” — Mr and Mrs Vogel

“A superb cruise. Facilities excellent and staff couldn’t have been more friendly and helpful. Our first river cruise was a wonderful experience — we will return to Emerald!” — Mr and Mrs Wore, England

“Thank you! The crew and ship exceeded my expectations. We really enjoyed our trip and the organisation and professionalism have been fantastic — you catered for our every need.” — Mr and Mrs Niely, Canada

“Our very first experience of river cruising, and something we’ve really enjoyed. So very well organised without spoiling anything. The food was amazing and the staff were genuinely friendly and so happy. The ship was made to feel very clean and welcoming at all times. Thank you to everyone.” — Mr and Mrs Sharp

emerald waterways reviews

“Thank you so much for an amazing trip. Our group has been on many cruises, but we have never felt at home like on this one. Congratulations on another wonderful cruise.” — Jaime Soenz, Chile

“Thank you to all the crew for making this trip so enjoyable and special. Lovely food, lovely service, lovely scenery and great tours. We look forward to another trip with Emerald Waterways.” — Mr and Mrs Trabucco

“To Jana and the rest of the Emerald Sun crew — thank you for the most amazing experience. Your professionalism, excellent service and organisation were faultless.” — Mr and Mrs McInnes, Rutherford, Australia

“Thank you so much — the included trips, the Discover More, the organisation, food and service were all top-notch. An absolutely fantastic holiday on-board an amazing river cruise ship.” — David Schultz, Ontario, Canada

“Our world is a better place because of the Emerald Sun crew!” — Leslie and Gareth, Vancouver, Canada

If you want to experience an unforgettable Emerald Waterways river cruise for yourself, click here to visit the homepage and browse our full collection of luxury river cruise itineraries. Alternatively, give our customer service team a call on 0808 252 3613.

About the author

 by Darren Birch
by Darren Birch

Darren is Emerald Waterways' Marketing Exec. He's done a lot of travelling over the years, having once worked as an air steward. Darren's favourite river cruise destination is Vienna because of the rich culture and beautiful architecture.

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