At the very heart of our exceptional river cruise itineraries and experiences is a team of dedicated travel professionals, who go the extra mile to ensure your holiday is the trip of a lifetime. Devoted to providing the best river cruise experiences, our team is made up of innovative, passionate and creative individuals.
From the sales team member who answers your initial enquiry to the on-board bartender who mixes up your favourite drink, every member of the Emerald Waterways team has been handpicked to provide exceptional service. These talented individuals work in and out of the spotlight to maintain Emerald Waterways’ exceptionally high standards.
So, to give you a taste of life at Emerald Waterways, and to recognise the hard work of the team – we are profiling the hardworking members of the Emerald Waterways family. You’ll be able to see the passion and hard work which goes into crafting every itinerary and every customer interaction.
Today, we chat to Aftersales Consultant, Tiarn Manney, about life at Emerald Waterways. She discusses her favourite aspects of working for the company, and her love of the travel industry.
Read the full interview with Tiarn below.
Hi Tiarn, thanks for talking to us. Could you first tell us a little about your role within the Emerald Waterways team? What are your main responsibilities and what does a usual day look like for you?
I work in the Aftersales team for Emerald Waterways. Our primary role is dealing with every facet of an existing booking, from changing a name on an invoice to actioning cancellations and consolidations and everything in between (literally everything). Every day is different and every day presents a new challenge.
How long have you been with Emerald Waterways? And has the company changed at all in the time you’ve been here?
I have worked here for 18 months. The main changes have been the new additions to the fleet and the ever increasing popularity for the product. Other than that, it’s still the same friendly team.
What part of working for Emerald Waterways most interests and excites you?
I like the variety of challenges we get on a day-to-day basis. You just never know what you’re going to get!
Every Emerald Star-Ship is packed full of amazing features and amenities – which features do you believe set Emerald Waterways apart from other river cruise lines?
I think the versatility of being able to transform the heated pool into an indoor cinema is a great idea. It’s completely unique, fun and stylish.
Of all the Emerald Waterways itineraries and experiences, which appeals to you the most? And why?
It would have to be the Enchantment of Eastern Europe. I’d love to experience first-hand the cultural differences between Eastern and Western Europe, and learn more about the history. I’m very interested in that sort of thing.
If you could pick one dream destination to visit, what would it be and why?
At the moment (it changes very frequently) it would have to be japan. I have been fascinated by the culture and way of life since I was six and started learning Japanese. I am also obsessed with the food so this is a big factor.
If you could offer one piece of advice for first-time river cruisers, what would it be?
Get involved in everything and enjoy the ride!
We’d like to thank Tiarn for taking part in the Discover Emerald Waterways series and sharing an insight into life at HQ. To browse our collection of award-winning river cruises, or to find out more about our luxury 5-star service, visit the homepage or call our team today on 0808 256 6448.