Book With Confidence

You are in safe hands 

From the moment you book your holiday with Emerald Cruises, we want you to feel the benefit of our award-winning service and exceptional EmeraldVALUE. That’s why we’ve created our Book with Confidence Assurance to give you complete peace of mind when booking your next getaway with us.

Emerald Cruises are fully accredited by ATOL, ABTA and IATA, and are proud to have recently received recognition from Which? as a Recommended River Cruise Provider, confirming our commitment to excellence.  

In addition, this year we were delighted to gain a Feefo Platinum Trusted Service Award, one of Feefo’s most coveted awards and presented only to brands that go above and beyond to deliver outstanding customer service. 

Rest assured, you are in safe hands when booking your next adventure with Emerald Cruises.

Book with Confidence
Enjoy exceptional EmeraldVALUE
No two ways about it, our holidays are great value for money, and always will be. From affordable deluxe suites and fully-inclusive meals, to a generous list of EmeraldPLUS activities and excursions, all your needs are catered for, and you’ll be amazed at what’s included.

Since the arrival of our first Star-Ship on the rivers of Europe in 2014, to the launch of Emerald Yacht Cruises and our brand-new super yacht, Emerald Azzurra in 2021, value for money has been at the heart of our cruises.

Flights, transfers, gratuities and port charges; we think of everything to bring you the very best value for money
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The EmeraldEXPERIENCE
Emerald Brexit Assurance
There’s nothing quite like an Emerald Cruises holiday. Innovative ships and luxurious yachts, generous inclusions and meticulously-planned itineraries showcasing the very best of Europe make our journeys truly exceptional. It’s no wonder we’ve been named Best River Cruise Line for Value in Cruise Critic’s Editors’ Picks five years running.
The assurance of a global brand presence
While our offices are based in the UK, we are part of a global group that is committed to maintaining outstanding levels of service, wherever and whenever you travel with us. From our inspiring excursions to our exemplary beverages and cuisine, we partner with businesses and suppliers across the world to bring you the very finest in European cruising, so you can rest assured that your holiday is safe and you’re travelling with the best.

What’s more, we’re accredited by ABTA, ATOL and IATA, meaning your money’s in safe hands when you choose to book with us. These trusted industry bodies govern our service to ensure we provide the quality and value we promise.
Emerald Brexit Assurance