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The Emerald Experience > FAQs > 10 Most Commonly Asked Questions

FAQs

See below for our list of most frequently asked questions

10 Most Commonly Asked Questions

Q.
What is included when I book a cruise?
A.

We include flights from a choice of five UK airports, transfers to and from your ship, on-board meals, a selection of drinks with lunch and dinner, on-board Wi-Fi, shore excursions, port charges, airport taxes and on-board tips. For full details of inclusions please see our brochures or website, or click here

Q.
What clothing do I need to pack?
A.

We recommend casual and comfortable clothing - for sightseeing and walking tours you’ll need comfortable shoes. For the winter months, you’ll need a warm coat, gloves and water-resistant footwear. Dinner is an informal affair; relaxed evening wear is perfect. On certain evenings such as the Welcome and Farewell Dinners, you might like to dress up.

For more information on what to wear during your river cruise, read our helpful river cruise dress code guide.

Q.
Can Emerald Waterways organise my travel insurance?
A.

No, this is the responsibility of the guest, however, your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.

Q.
Can Emerald Waterways arrange my passport and visas?
A.

Emerald Waterways is not responsible for passport, visa requirements, entry, health or other requirements of the countries visited, or for any loss sustained by you for failing to comply with laws, regulations, orders or requirements of the countries we visit. You can find out more about visa requirements here.

Q.
Will I require health checks and vaccinations?
A.

If you have a serious medical condition, we would recommend consulting your GP before booking with Emerald Waterways. If you have any mobility difficulties, you should inform us at the time of booking.

Your GP will provide information regarding any and all vaccinations required to visit any of the destinations on an Emerald Waterways itinerary, alternatively see the NHS website.

Q.
Can I take a virtual tour of the ship?
A.

Giving you a taste of what to expect before booking with Emerald Waterways, it is possible to take a virtual tour of all the ships – viewing the interiors and exteriors of the award-winning vessels.

To take the virtual tours - simply visit this page, click the relevant ship and then select ‘Take a 360° Virtual Tour’.

Q.
Are visitors allowed on the ship?
A.

You may arrange for visitors to join you on-board. To organise a visit, please speak to our team in the UK on 0808 256 4436 who will arrange for the required paperwork to be completed.

Visitors will be required to pay for any food and drinks consumed on-board.

Q.
How do I book an Emerald Waterways river cruise?
A.

Once you have found an Emerald Waterways cruise you would like to book, please call our dedicated sales team on 0808 256 4436 and we will assist you with the booking process. Our experienced team will help you tailor the river cruise to your specific needs and requirements – helping you find the perfect package.

For more information please see our brochures, here.

Q.
What is the standard baggage allowance?
A.

Each guest is entitled to one piece of checked (hold) baggage, and the total sum of its length, width and height must not exceed 160cm (62 inches) and the weight must not exceed 20kg (44lbs).

Additional baggage may be permitted but this will be at the cost of the guest.

Q.
Can I bring my own alcohol on-board?
A.

We have no problem with guests purchasing alcohol for consumption in their rooms. However, we do ask that personal drinks are not consumed in the communal areas of the ships.

If your question has not been fully answered, please get in touch via our Contact Us page. 

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