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The Emerald Experience > FAQs > Prior to leaving

FAQs

See below our list of most frequently asked questions

Read our top Q&A's before you leave

Q.
What clothing do I need to pack?
A.

We recommend casual and comfortable clothing. Please bring comfortable walking shoes as you will need these daily whilst sightseeing, which may include walking over uneven ground. Closed-in shoes are recommended to keep out the dust and sand.

Dinner attire is casual open-neck shirts, slacks and dresses. Jackets and ties may be worn but are not required. For winter months we recommend a warm coat, gloves, water-resistant footwear and an umbrella.

Q.
What currency will I need to take?
A.

The on-board currency on all Emerald Waterways ships is the Euro. Shipboard accounts may be paid by Euro or credit card.

Whilst many locations will accept payment via major credit cards and ATM machines are located in some port locations; it is advantageous to carry local currency for small purchases.

Here is the list of the currencies used in the countries visited by Emerald Waterways:

Austria: Euro

Belgium: Euro

Bulgaria: Bulgarian Lev

Croatia: Croatian Kuna

Germany: Euro

Hungary: Hungarian Forint

Netherlands: Euro

Romania: Romanian Leu

Serbia: Serbian Dinar

Slovakia: Euro

Q.
Should I attach the Emerald Waterways luggage label provided prior to departure?
A.

No, please wait until you have claimed your luggage at your destination airport. This will ensure airline companies will not remove this tag, as it is required to easily identify your luggage for transfer services and hotels.

Q.
What validity do I need on my passport?
A.

All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip. Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or have to be altered altogether if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.

Q.
Can Emerald Waterways organise my travel insurance?
A.

No, this is the responsibility of the passenger; however, your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.

Q.
Q. Can Emerald Waterways arrange my passport and visas?
A.

A. No, Emerald Waterways and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel.

Q.
Q. Will I require health checks and vaccinations?
A.

If you have a serious medical condition, we would recommend consulting your GP before booking with Emerald Waterways. If you have any mobility difficulties, you should inform us at the time of booking – so we can take appropriate action.

Your GP will provide information regarding any and all vaccinations required to visit any of the destinations on an Emerald Waterways itinerary. 

Q.
Q. Do the ships provide mobility/wheelchair access?
A.

Three of the four decks on-board all Emerald Waterways’ ships are wheelchair accessible thanks to the central lift. Only the top deck, the Sun Deck, cannot be accessed via the lift. The Sun Deck can only be accessed via stairs.

At Emerald Waterways, we would advise guests with restricted mobility to travel with a responsible companion to provide assistance should crew members be unavailable at any time. 

Q.
Q. Do the excursions require a high level of mobility?
A.

A number of the shore excursions are conducted from coaches, so it is important that interested guests are capable of walking up and down the coach stairs. Furthermore, some of the shore excursions include walks over cobbled streets – which may not be suitable for guests with limited mobility.

Guests with limited mobility will require the services of a responsible companion, due to the sometimes limited availability of crew members during shore excursions. 

 

Q.
Q. Are additional tours available throughout the river cruise?
A.

Every Emerald Waterways river cruise itinerary features a number of optional tours. At least one EmeraldACTIVE and one EmeraldPLUS experience is available during every itinerary, offering a range of incredible tours and visits. 

Q.
Q. Is Wi-Fi provided on-board the ship?
A.

Complimentary Wi-Fi is available on-board all the Emerald Waterways ships throughout the public spaces, cabins and suites.

Please note: Wi-Fi connection strength and speed may change as the vessel moves. Some stretches of the rivers may not have strong Wi-Fi signal so the connections may be poor or non-existent as a result. 

Q.
Q. What is the standard baggage allowance?
A.

Each guest is entitled to one piece of checked (hold) baggage, and the total sum of its length, width and height must not exceed 160cm (62 inches) and the weight must not exceed 20kg (44lbs).

Additional baggage may be permitted but this will be at the cost of the guest. 

Q.
Q. When will we receive our final documents?
A.

We aim to get your documentation to you at least 10 days prior to your departure. If you are booking a late deal, we can immediately email you your documentation. 

Q.
Q. Can I take a virtual tour of the ship?
A.

Giving you a taste of what to expect before booking with Emerald Waterways, it is possible to take a virtual tour of all the ships – viewing the interiors and exteriors of the award-winning vessels.

To take the virtual tours, simply visit the Our Star-Ships page, click the relevant ship and then select ‘Take a 360° Virtual Tour’.

Q.
Q. How do I know which ship I am travelling on?
A.

If requested, we can confirm the name of the ship at the time of booking. Your booking confirmation will also show the name of the ship on which you are travelling.  

Q.
Q. Can you provide docking location and/or port address?
A.

Yes, we provide the docking location and port address in your final documents. Please note: These details are subject to last minute changes by the relevant port. 

Q.
Q. Will the ship’s dining venues cater for special dietary requirements?
A.

Emerald Waterways endeavour to cater for all dietary requirements and requests. We ask that you inform us of any requirements or requests in writing at the time of booking. This will give us maximum chance to meet the requirements and requests.

Please note: Special requests are not guaranteed, and failure to meet such requests does not constitute breach of contract.