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The Emerald Experience > Our Staff Stories

Introducing Staff Stories

Discover what it is our team love about Emerald Waterways river cruises

We believe that in order to provide our customers with the best possible service, our dedicated team members need to experience our river cruises for themselves. This way, we can offer authentic first-hand accounts of our award-winning fleet, inspiring itineraries and unparalleled service. With this in mind, we often send our team on trips, to enhance their knowledge of the ships and each destination.

Upon their return, we’re always excited to hear about their adventures, so we’ve asked them to share their thoughts on each location and favourite excursions.  

One of our in-house cruise experts, Lewis Nolan, journeyed from Budapest to Vienna as part of the Splendours of Europe river cruise. He was particularly impressed by the opportunity to visit a Slovakian family for an authentic meal in Budapest, before sampling locally-produced wines and snacks in a small village 40 minutes outside the capital.

Another of our team, Jeremy Shepherd, explored Germany and Austria on the Danube Delights river cruise. The day trip to Český Krumlov in particular, captured his imagination. The quaint UNESCO-listed Czech town, with its expansive architectural delights, gave Jeremy a true taste of life in the Czech Republic, as well as an insight into the nation’s rich history.

Our longest-serving member of the Emerald Waterways team, Rebecca Roche, was enamoured with her Highlights of the Netherlands and the Beauty of Belgium river cruise. After exploring the historic towns and cities she found time to unwind and relax in the ship’s beautiful pool.

Read on to find out more about the team’s experiences on board our Star-Ships.