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The Emerald Experience > Service

Service on board an Emerald Waterways river cruise

Superior service, exceptional people

At Emerald Waterways, we’ve selected the best people to ensure that you enjoy every moment of your holiday – because with the best people comes the best service. As part of the Scenic Group, we’re backed by the invaluable expertise and knowledge of the world’s leading luxury river cruise operator. So when you book a river cruise with us, you can rest assured that we have the know-how to not only meet your expectations, but exceed them.

service emerald waterways

At your service

Throughout your cruise, you’ll notice how each member of the crew maintains the perfect balance of friendly and professional, as they ensure every aspect of your time onboard your ship runs smoothly. And with one of the very best crew to guest ratios on Europe’s rivers, there’s always someone available to answer any questions and look after any requests.

The best way to explore

We want you to experience Europe to its fullest, including all its famous highlights and all its best kept secrets, which is why at each of our destinations you’ll be taken on guided explorations by English speaking and highly knowledgeable local guides. As you stroll through the cobbled walkways, narrow alleys, and bustling streets of Europe’s spectacular towns and cities – and amongst the many iconic sites and historic landmarks – your guide will take you on a unique journey into the local culture and expertly talk you through the exciting history behind each destination.

Service on-board an Emerald Waterways river cruise

Emerald Star

Enhancing your experience

It takes a number of very special qualities to be an Emerald Waterways Cruise Director; like a unique passion for Europe’s diverse history and culture and of course, a love for travel. Your Cruise Director is your personal encyclopaedia, storyteller, historian, interpreter and problem solver all in one. What’s more, they’ll provide expert commentary throughout your cruise, sharing with you interesting facts and fascinating insights into your destination.

Some of our favourites

2017 offers

Red Hot Offers

Secrets of the Douro

8 days
Porto > Porto
Terraced vineyards rise from riverbanks and Baroque villages remain a marvellous reminder of the past. Experience Roman Salamanca for its vibrant nightlife, and try Porto’s famous fortified wine.
from £1,895 £1,445
Red Hot Offers

Enchantment of Eastern Europe

10 days
Bucharest > Budapest
As the final stretch of the Danube weaves its way through the depths of eastern Europe, meet locals for lunch in their home, enjoy tours of Osijek & Belgrade & marvel at the beauty of the Iron Gate.
from £2,095 £1,645

Sensations of Southern France

8 days
Arles > Lyon
Romance, spectacular historic landmarks & Roman influence, celebrate France’s past & present on this sensory journey through renowned vineyards & world-class restaurants along the Saône & Rhône rivers
from £2,095 £1,745
Red Hot Offers

Rhine - Main Discovery

8 days
Nuremberg > Amsterdam
The Rhine’s legendary status is accompanied by the unspoilt countryside, fairy tale towns and ancient fortresses that scatter its banks, all are waiting to be explored during insightful guided tours.
from £2,295 £1,645
Red Hot Offers

Danube Delights

8 days
Nuremberg > Budapest
An unforgettable cruise down the iconic Danube & through the heart of old Europe. Walking tours, invitations into the homes of locals & sightseeing excursions showcase the magnificence of yesteryear.
from £2,395 £2,145

Rhine - Main Discovery Christmas Markets

8 days
Nuremberg > Amsterdam
World Heritage-listed Medieval towns, Baroque palaces, and picturesque villages intertwine with unrivalled natural beauty and sloping vineyards, while Christmas markets invite the festive spirit.
from £2,445
Red Hot Offers

Jewels of the Rhine

8 days
Amsterdam > Basel
Architecture, history and natural beauty are ever-present on this wonderful journey down the Rhine, beginning in the Dutch capital and sweeping up Cologne, Koblenz and the Black Forest on its route
from £2,495 £1,495
Red Hot Offers

Prague & Danube Delights

11 days
Prague > Budapest
Extend your journey with a three-night stay in the Czech capital, before your journey towards Budapest invites the beauty of Bavaria, lunch with a Slovakian family and magnificent Vienna.
from £2,795 £2,545
Red Hot Offers

Legends of the Moselle Rhine and Main

8 days
Nuremberg > Frankfurt
UNESCO World Heritage-listed locations and picturesque towns make up this historically-rich itinerary, while vineyards and natural beauty create stunning riverbank backdrops.
from £2,895 £2,245

Secrets of the Douro & Lisbon

11 days
Porto > Lisbon
Embark on a journey of rising riverbank vineyards, Baroque villages and vibrant nightlife ending with a three-night stay in the lively Portuguese capital Lisbon.
from £3,470
Red Hot Offers

Splendours of Europe River Cruise

15 days
Budapest > Amsterdam
Beginning in Budapest, your colossal journey through Slovakia, Austria Germany and the Netherlands, boasts World Heritage-listed sites, historic cities and beautiful landscapes, between capitals.
from £4,295 £3,645