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The Emerald Experience > Service

Service on board an Emerald Waterways river cruise

Superior service, exceptional people

At Emerald Waterways, we’ve selected the best people to ensure that you enjoy every moment of your holiday – because with the best people comes the best service. As part of the Scenic Group, we’re backed by the invaluable expertise and knowledge of the world’s leading luxury river cruise operator. So when you book a river cruise with us, you can rest assured that we have the know-how to not only meet your expectations, but exceed them.

service emerald waterways

At your service

Throughout your cruise, you’ll notice how each member of the crew maintains the perfect balance of friendly and professional, as they ensure every aspect of your time onboard your ship runs smoothly. And with one of the very best crew to guest ratios on Europe’s rivers, there’s always someone available to answer any questions and look after any requests.

The best way to explore

We want you to experience Europe to its fullest, including all its famous highlights and all its best kept secrets, which is why at each of our destinations you’ll be taken on guided explorations by English speaking and highly knowledgeable local guides. As you stroll through the cobbled walkways, narrow alleys, and bustling streets of Europe’s spectacular towns and cities – and amongst the many iconic sites and historic landmarks – your guide will take you on a unique journey into the local culture and expertly talk you through the exciting history behind each destination.

Service on-board an Emerald Waterways river cruise

Emerald Star

Enhancing your experience

It takes a number of very special qualities to be an Emerald Waterways Cruise Director; like a unique passion for Europe’s diverse history and culture and of course, a love for travel. Your Cruise Director is your personal encyclopaedia, storyteller, historian, interpreter and problem solver all in one. What’s more, they’ll provide expert commentary throughout your cruise, sharing with you interesting facts and fascinating insights into your destination.