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The Emerald Experience > New to River Cruising? > Meet the Team

Meet the Team

Here are the people helping shape your Emerald Waterways experience – from the team at HQ to the helpful on-board Cruise Directors.

Every member of the Emerald Waterways team shares a passion for providing the finest in luxury river cruises across the waters of Europe and Southeast Asia. Every point of contact, from the sales team helping you book your cruise to our attentive on-board staff, is populated by the right people, those who go that extra mile when it matters most.

Let us introduce you to those who are integral to Emerald Waterways’ award-winning customer service. Here, you’ll gain an insight into the behind-the-scenes workings and the passion that goes into delivering this fantastic travel experience just for you.

David Winterton, Global Brand Manager

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With Emerald Waterways since the early days, David’s been globe-trotting from the moment he joined, travelling to Amsterdam to view Emerald Sky’s christening. Responsible for Emerald Waterways’ inventive approach to river cruising at all points of the guests’ adventure, he knows the line inside out.

David lends his peerless knowledge and skills to making Emerald Waterways better than ever. Because his role involves optimising the on-board experiences of guests, he’s travelled on a number of our Star-Ships, listing the Danube river cruise as a particular highlight.

Rebecca Roche, Graphic Designer

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Having been part of the Emerald Waterways team for over three years, Rebecca’s eye for design and flair for the creative is often the first thing customers notice about Emerald Waterways. From press adverts, email campaigns and other print designs, Rebecca loves the challenge and input that her role provides.

The opportunity to work for a river cruise company like Emerald Waterways helped to broaden her horizons – literally: she explored the Douro region as part of our Secrets of the Douro itinerary and loved every second of it. 

Luke Hunter, Digital Marketing Executive

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Responsible for much of our outbound digital messaging, Luke has been with Emerald Waterways for less than a year, but his keen knowledge of all things digital has seen him work on emails, social media and the website.

Well-travelled and hugely knowledgeable about river cruising, Luke values the individual and loves to get to know Emerald Waterways guests. With Emerald Waterways, Luke set sail on the Rhine, experiencing Cologne as a local on one of the complimentary e-bikes.

Darren Birch, Marketing Executive

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Utilising his previous experience as a travel industry account manager, Darren’s marketing knowledge has served Emerald Waterways well for the past few years. A link to press, printers and PR companies, as well as our in-house design and product teams, Darren is responsible for pulling our brochures and press adverts together.

Impressed with our innovation, Darren has since experienced Emerald Waterways first hand on a number of occasions, particularly enamoured with our Splendours of Europe itinerary, as well as a canoeing adventure across the Douro. 

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